Refund policy
At Araydia, every product is created with care, precision, and purpose. We take great pride in the quality of our formulations and the experience of receiving your order.
Due to the nature of cosmetic products and for the safety of all customers, we do not accept returns, exchanges, or refunds once an order has been shipped. This policy ensures that every product you receive from Araydia is brand new, untouched, and uncompromised.
Damaged or Defective Items
We understand how important your order is, and we want you to receive it in perfect condition.
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at araydia@araydia.shop with:
- Your order number
- A brief description of the issue
- Clear photos of the product and packaging
Our team will review your request and provide a replacement or resolution where applicable.
Order Cancellations & Changes
Because all orders are processed quickly to ensure timely delivery, we cannot guarantee cancellations or modifications once your order is placed. Please double-check your shipping information, shade selection, and quantity before completing checkout.
If you realize there’s an error, reach out to us immediately at support@araydiashop.com, and we’ll do our best to assist before your order ships.
Refunds (If Approved)
In rare cases where a refund is approved (e.g., confirmed damaged or incorrect item), funds will be returned to your original payment method within 5–10 business days after processing.
Lost or Stolen Packages
Araydia is not responsible for packages marked as “delivered” by the carrier. If your package is lost or stolen, please contact the shipping carrier directly to file a claim. You may also email our support team, and we will do our best to assist.
Preorders & Limited Launches
All preorder and limited-edition items are final sale. Due to the exclusivity of these launches, replacements or exchanges may not be available once sold out.
Contact Us
For assistance with your order, email support@araydiashop.com.
Our customer care team is available Monday–Friday, 9 AM – 5 PM PST.